Warranty Policy
Your peace of mind is our priority.
1. Warranty Coverage
Kaleila Battery provides a 1-year warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
If a defect arises and a valid claim is received within the warranty period, we will, at our option:
- Repair the product at no charge in our local repair shop. Buyer covers the shipping cost and we cover the return shipping cost.
- Exchange the product with a new or refurbished one that is functionally equivalent.
2. What is Not Covered?
The warranty does not cover damage resulting from:
- Water Damage: Submersion in water or exposure to heavy rain without proper protection.
- Improper Charging: Using a charger not approved by Kaleila or charging with incorrect voltage/polarity.
- Modifications: Opening the battery case, modifying the BMS, or changing connectors without authorization.
- Accidents: Physical damage caused by drops, crashes, or punctures.
3. How to Make a Claim
To initiate a warranty claim, please contact our support team at b2c@m5power.com with:
- Your order number.
- A detailed description of the issue.
- Photos or videos showing the defect and the battery serial number.